A consumer complaint about a cemetery pamphlet offering viewings and a prearrangement counsellor would automatically put the cemetery in trouble with regulators.

• A. True
• B. False
• C. Not specified
• D. It depends

Answer: (A)

Regulatory oversight governs how cemeteries advertise and how prearrangement counseling is presented. When a consumer complains about a pamphlet that promotes viewings and mentions a prearrangement counsellor, regulators review the material for potential deceptive advertising, misrepresentation, or unlicensed practice. In most jurisdictions, consumer complaints trigger enforcement processes, giving regulators the authority to issue warnings, levy penalties, require corrective advertising, or revoke licenses if warranted. Because the complaint points to possible violations in advertising and in offering prearrangement services, it would typically draw regulatory scrutiny and could put the cemetery in trouble. The emphasis is on the complaint acting as the trigger for enforcement rather than the pamphlet alone.