Can you call or email a person who inquired about your services?

• A. Yes, at any time
• B. Yes, but only at their request
• C. No, never
• D. Only if you have their mailing address.

Answer: (D)

Respect for consent and the contact method a person has provided guides follow-up after an inquiry. When someone reaches out about your services, you should respond using the channel they’ve indicated or that’s on file. If the only contact detail you have is their mailing address, the appropriate, permissible way to respond is by mail. Calling or emailing would require having a phone number or an email address on file or explicit permission to use those channels. In short, respond through the method the person has supplied; seek and use a different channel only with the appropriate consent or contact information. If you want to reach by phone or email, obtain that contact detail or explicit permission first.